Journal of Information Technology Management
Volume:4 Issue: 4, 2012

The purpose of this study is to identify issues on Enterprise Architecture through surveying subjectivity and opinions of participants. Exploration mixed research method was conducted which is based on qualitative meta-synthesis method and Q-methodology. In the first step, selecting studies were conducted to identify the most important issues that influence the success of Enterprise Architecture, a literature study of 21 articles and studies was conducted from different data bases. In the second step, synthesizing translations, we first assembled all the studies together and determined how they are related to each other. We then translated the studies with each other based on a comparative approach. In the last step, expressing the synthesis, we presented our new metaphor and consequently 14 issues are identified. Next, we used Q-methodology; it has been applied as a mixed method in this study. In this step we had 4 interviews with managers and experts to identify some more issues. Then we elicited the statements. Given the appraisal and summarization of concourse, a variety of concourse were discovered and obtained from various sources, and then 110 short statements were selected as Q-phrases. After a survey of experts, 43 Q-sample were chosen., then we choose 21 participants which constitute managers and specialists on Enterprise Architecture to sort the Q-tests. After Q-sorting, the information was analyzed using factor analysis. Distribution analysis showed that 6 distinct subjective perspectives about the issues on Enterprise Architecture can be identified among participants which explained (70.770) percent of total variance. These 6 subjective perspectives were called as: "Managerialists", "Proficient control takers", "Complex minded", "Collaborative architects", "Analysts", and finally "Accurate architects". The importance and prioritization of issues were identified based on subjective perspectives.

This study aims to investigate the effect of information technology on quality performance. The research model has been proposed based on relationships among research variables and previous studies on information technology. Population was all of department’s managers and personnel of marketing and sale, manufacturing and quality control in Iran Khodro and SAIPA companies. To collect data, a field survey was performed on 128 people using convenience-sampling plan. Research hypotheses were tested by Pearson’s correlation and structural equation modeling. Data was analyzed using SPSS and AMOS software. Results indicated that information technology sources (electronic data exchange, computer-aided design and manufacturing, enterprise resource planning) has significant impact on quality performance.

In customer relationship management (CRM) systems, importance and performance of the attributes that define a service is very important. Importance-Performance analysis is an effective tool for prioritizing service attributes based on customer needs and expectations and also for identifying strengths and weaknesses of organization in the market. In this study with the purpose of increasing reliability and accuracy of results, customers are segmented based on their demographic characteristics and perception of service attributes performance and then individual IPA matrixes are developed for each segment. Self-Organizing Maps (SOM) has been used for segmentation and a feed forward neural network has been used to estimate the importance of attributes. Research findings show that mobile subscribers in Yazd province can be categorized in three segments. Individual IPA matrixes have been provided for each of these segments. Based on these results, recommendations are offered to companies providing mobile phone services.

In spite of the much investment on using IT in banking and in spite of users’ easy access, reports show that some people do not use it. This problem shows the need to explore factors which determine the acceptance of Internet banking system by users. The purpose of this study is to establish the relationship between Perceived Security and trust in Internet Banking from the viewpoint of female customers in different Semnan branches of SADERAT BANK. This applied research has a correlational-descriptive aim. The sample included 147 female customers of this bank who answered a questionnaire its validity and reliability were checked. The research hypothesis was tested using SEM. According to the results, P.S. has a direct, significant, positive effect on the trust in I.B.

In the competitive environment, service and manufacturing organizations try to improve the quality of their services and productions. In this regard, information systems are the important factors in achieving competitive advantages. But many organizations don’t know anything about the influential factors on the success of information systems. Literature suggests a number of factors, so that the impact of organizational factors and organizational learning on the success of information systems are studied in this research based on structural equation modeling. Population is Esfahan Industries and Mines Organization. After gathering information through questionnaire and analyzes it, results show that organizational factors and organizational learning influence on the Success of Information Systems in the Esfahan Industries and Mines Organization.

Agility is considered the ability to respond quickly to changes and a major factor for success and survival in today's business. The purpose of this research is to offer a conceptual model using Interpretive Structural Modeling(ISM). To this end after reviewing literature and theoretical background, the indices related to achieving agility via information technology (IT) have been identified and then the Interpretive Structural Model in four levels has been represented. Findings show that tendency and commitment of top managers, organizational climate and strategic planning alignment with information technology planning is the major factors affecting agility achievement via information technology (IT).

In today's business world, proper identification of customer’s requirements and a quick response to these requirements is a key to commercial success. Increasing customer loyalty affects the profitability and organizations can ensure their long-term interests by means of planning. In today's competitive world, the services provided by the competing company have to be more similar to each other and can be hard to surprise customers within completely new service in the long term, because the newest services are quickly imitated by competitors and marketed. Hence investment in customer loyalty is an effective and profitable investment for companies. One criticism that has entered into the e-service is customer loyalty. In order to study the causes of e-loyalty for organization providing e-services, this research identified the factors affecting customer loyalty in e-services and with questionnaire prepared and by using fuzzy hierarchical decision-making process acquires the weight of each factor and ultimately rank them. The results show that the quality of service provided to e-services customers is the most important factor in creating e-loyalty.

Positive word-of-mouth (P-WOM) has a strong influence on purchase decision of new customer. Today, firms try creating loyal customer with positive WOM and use from this competitive factor in increasing their market share. This research showed that website usability (WU) has a positive effect on customer satisfaction (CS), and also this element have a positive effect on customer loyalty (CL). CS and CL have a direct positive effect on word-of mouth; also WU has an indirect positive effect on P-WOM. Present research is applicable in purpose, and research method is analytical description with corresponding examine. After collecting data through questionnaire, hypotheses are contrasted with structural equation modeling (SEM) with Lisrel software. The study population included all branches customers of Bank Melli Iran of north Tehran.

The concept of business model has attracted increasing attention in recent years. Specifically, growing number of internet providers on mobile phones are challenged by the selection of appropriate business model. Considering the importance of a good business model in the firm’s success, this research investigates the business models selection process of internet providers on mobile phones in Iran. To answer the question of what is the most appropriate business model for these firms in Iran, first a comprehensive literature review was conducted. Existing business models for the mobile internet providers were identified and business model selection criteria were highlighted. These criteria for selection of business model included individual, social, technical, economic and organizational factors. After conducting qualitative interviews and employing AHP techniques, “payment for services by customers” was identified as the most suitable model for internet providers on mobile phones in Iran.